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  • Post author By ASWD
  • August 30, 2026

When you try to sign in, the page shows an error such as “invalid credentials” or “account blocked” after several failed attempts. The most common cause is entering the wrong password or having a temporary lock due to repeated tries.

Cannot Log In or Account Locked After Failed Attempts

You see a message that your password is wrong or that your account is locked until you reset it.

  • You mistyped your username or password
  • Caps Lock or Num Lock is on
  • The account is locked after three to five failed login tries
  • Your browser saved an old or incorrect password
  • Your account is temporarily suspended for security reasons
  1. Use the “Forgot Password” link on the Memo casino memo casino login page to reset it via email.
  2. Type your email address slowly and double-check for typos.
  3. Open the reset email and click the link within the time the brand allows.
  4. Create a new password that has at least eight characters, one uppercase letter, one number, and one symbol.
  5. Log out of all devices and close the browser completely.
  6. Clear your browser cache and cookies from the past 24 hours.
  7. Restart the browser and navigate directly to the official site.
  8. Enter your memo casino login credentials manually — do not use autofill.
  9. If you still see the lockout message, wait for the lock period to expire before trying again.
  10. Check your email inbox and spam folder for any message from the support team about a suspension.
  11. Contact the support team by live chat or email and provide your registered email address and a brief explanation.

If none of these steps work, reach out to the support team and ask them to manually verify your account.

Welcome Bonus or Free Spins Not Credited

After making your first deposit, the bonus or free spins do not appear in your account balance or bonus section.

  • You did not enter a promo code during the deposit
  • The deposit amount is below the minimum required for the bonus
  • You used a payment method that is excluded from the promotion
  • The memo casino bonus has an automatic credit delay that you have not waited for
  • You already claimed a different welcome offer on the same account
  1. Read the full terms of the welcome offer on the promotions page before depositing.
  2. Make sure you select the bonus when you make the deposit, or enter the code if one is needed.
  3. Choose a payment method that the terms list as eligible, such as a credit card or e-wallet that is accepted.
  4. Complete the deposit and wait for up to a short time after the transaction is confirmed.
  5. Refresh the cashier or bonus section after the deposit is complete.
  6. Check the “My Bonuses” or “Bonus History” tab inside your account.
  7. If free spins are part of the offer, check the game they are tied to.
  8. Confirm that your deposit amount meets the minimum shown in the promo terms.
  9. Ensure you did not use a deposit method that the terms exclude, like a specific prepaid card.
  10. Log out and log back in to force the system to update your bonus balance.
  11. If the bonus still does not appear, take a screenshot of the deposit confirmation and the terms.
  12. Send the screenshot and your account username to the support team in a message.

When you have followed all steps and the bonus is missing, contact the support team and provide the deposit receipt and the bonus name.

Site or Games Not Loading on a Phone

You open the memo casino on your phone browser and see a blank screen, a loading spinner that does not stop, or game errors.

  • Your internet connection is slow or unstable
  • The browser is outdated or has a full cache
  • You are using a browser that the site does not support well
  • Your phone operating system needs an update
  • Third-party software such as ad blockers or VPNs interfere with the connection
  1. Test your connection by opening another website on the same phone.
  2. Restart your router or switch from Wi‑Fi to mobile data, or vice versa.
  3. Close all tabs and apps running in the background on your phone.
  4. Clear the history, cache, and cookies in your mobile browser.
  5. Update your browser to the latest version from your phone's settings.
  6. Open the site using the default browser — usually Chrome or Safari.
  7. Disable any ad‑blocking or privacy extension you have active.
  8. Turn off any VPN or proxy service before loading the domain.
  9. Update your phone's operating system to the latest available version.
  10. Restart the phone completely and try again.
  11. If the page loads but a specific game does not, try a different game from the same provider.
  12. Switch to landscape orientation if the game asks for it.

If the problem persists after these steps, contact support from a desktop device or by email and describe your phone model and browser name.

Identity Verification Stuck or Documents Rejected

You uploaded your ID, proof of address, or payment method, but the status stays “in review” or shows “rejected” without a clear reason.

  • The photo of your document is blurry or has a glare from light
  • The document is expired or does not match the name on your account
  • The proof of address is older than the period the brand requires
  • You uploaded a screenshot instead of a photo or scan of the original
  • Your name is written differently on different documents, for example a middle initial missing
  1. Use a flat scanner or a phone camera with good lighting and no flash.
  2. Hold the document steady and take a photo of the full page, not just part of it.
  3. Make sure all four corners of the document are visible in the image.
  4. Check that the document is not expired — do not upload an old passport or driving licence.
  5. For proof of address, upload a utility bill, bank statement, or tax document that is dated within the last few months.
  6. Ensure the name and address on the document match exactly what you entered in your profile.
  7. If your name has an accent or a special character, write it the same way on both the account and the document.
  8. Upload each file in a format the brand accepts, such as JPEG or PNG, and under the size limit indicated.
  9. Submit only one document per file, not a PDF with multiple pages.
  10. Delete any rejected files from the system and re-upload better versions.
  11. Check the verification section for a specific reason or error code next to the rejected file.
  12. If you do not see a reason, send a message to support with a clear photo of the document attached.

When you have uploaded clear, valid documents and the status has not changed for a moderate time, contact the support team and ask for an update on your KYC review.

One practical tip that prevents most of these problems: always use a single browser for all your memo casino visits, keep it updated, and never share your login details with anyone.